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Clear Communication: The Benefits and How to Achieve Them
Communication is a complex and often difficult process for both the receiver and sender. Barriers on both sides of the process often deflect the real meaning of the message and inhibit clear, open, and rewarding communication. Research shows that a major portion of an organization's problems are caused by poor communication, while an even greater part of an organization's progress stems from good communication. Everyone can gain from bettering their communication skills. Some benefits of improving communication skills are: 1. Improved productivity -- 2. better problem solving -- 3. fewer grievances -- 4. enhanced creativity and efficiency -- 5. better working relationships -- 6. greater personal satisfaction. How can you achieve these benefits? First it is necessary to define the term communication. Communication is an exchange of information. It is a process of understanding on both the part of the receiver and the sender. EMPATHY- Over the years, people have searched for some single, integrating principle at the root of communication success. Many believe it is empathy. Empathy is the habit of putting yourself in another person's shoes, getting "into their skin," understanding how they feel, seeing and experiencing a situation or problem as they see and experience it, and listening carefully to the other person's viewpoint. Empathy is a simple concept in the abstract, yet in practice difficult to achieve as a consistent habit. For those who can master and practice empathy, it is the key to understanding people and communicating effectively. FEEDBACK- The power of "feedback" in all communication cannot be exaggerated. For the sender, this means making it a habit to encourage the receiver to verbally convey to the sender what the receiver has actually understood. If the sender discovers that the receiver has an understanding different from that one intended, the sender can try again. Without such feedback, the sender would not be aware that there is a misunderstanding and that it must be corrected. The receiver only needs to hold the attention of the sender long enough to "feed back" to him what the receiver has understood and to check for accuracy. NONVERBAL SIGNALS- The importance and impact of nonverbal signals in communication is astounding. (By nonverbal signals we mean such elements as tone of voice, pitch, hesitation, facial expression, posture, etc.) Recent research shows that 90% of communication impact depends upon nonverbal signals and only 10% upon the words used. Copyright www.aeschwartz.com">AE Schwartz & Associates All rights reserved. For additional presentation materials and resources: www.ReadySetPresent.com">ReadySetPresent and for a Free listing as a Trainer, Consultant, Speaker, Vendor/Organization: www.TrainingConsortium.com/">TrainingConsortium CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.
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Qualities of Good Communication Webster's Dictionary defines communication as "a giving or exchanging of information, signals, or messages by talk, gestures, writing, etc." The primary goal of communication in a training setting is to transfer information to participants in such a way that a maximum amount of the message is understood and retained. Tough Talk: Bad News Delivered the Right Way Communicating Bad News The Right WayIt's the rare executive who actually enjoys speaking before groups of people, even under the best of circumstances. Public speaking routinely ranks highest on people's list of fears. Choosing a Presentation Remote Control If you deliver electronic presentations using PowerPoint or other programs, you can manually move forward to the next slide with the keyboard or the mouse. One way, however, to deliver more effective presentations that improve your connection to your audience is to add a remote control to your presentation tools. Painless Presentations Did the "Painless" part of the title get your attention?Speaking in front of a group ranks with death of a family member and loosing a job when it comes to the emotional toll it takes on some people.If you are one of those folks who look for any excuse not to give a presentation in a meeting, social club or your church take heart. Presentation Paranoia "The human brain starts working the moment you are born and never stops until you stand up to speak in public." (Sir George Jessel)Have you had this feeling before? Rest assured you are not alone. The Right Speaker Makes a BIG DIFFERENCE MORE and more corporations in Malaysia have awoken to the necessity of training and developing their people these days. Hence, many local speakers have emerged in recent years just as many foreign ones have already been flocking to Malaysia as far back as two decades ago. Death by PowerPoint! The most critical job of a manager, when you boil it all down, is communication. To be successful, a manager has to be effective in communicating one-on-one, in writing and in groups. Lecturing from the Lectern Most people love to hide behind the lectern.. Presentation Skills: Be More Productive Using a Facilitator Mode There are many definitions for presentations. When you present there are also many different modes you can focus on. 10 Profitable Tips for Creating Better Sales Presentations No matter what your business is, you will enhance your level of success by developing a well-organized sales presentation. A good sales presentation involves two primary elements:(1) The pre-planned sales talk. The End is the Beginning People remember best what you say last. In a presentation, what people take with them to put into action or to connect with what they already know depends to a large degree on how you end the presentations. Story Telling As A Tool For Trainers Once upon a time????."Yeah right, don't tell us a story, we are not kids". Top Ten Tips For Better Business Presentations To Asian Audiences Audiences around the world are all different. Cultural, social and religious differences impact on how people learn, take in information and interact with presenters. How Storytelling Can Grow Your Business People love stories. We love to hear about other people, and stories help us to learn, remember and put to use new concepts. Using Your Audience to Your Advantage Regardless of what response technique may be convenient in a given situation, one thing is certain for the aware trainer: different techniques will drive you deeper and deeper into the realm of subtlety, which is precisely where the art of using response points belongs. For most trainers, these direct questions will be the best method to determine how well the idea presentation is progressing. Move Key Audiences to Actions You Want How?Try a blueprint like this: people act on their own perception of the facts before them, which leads to predictable behaviors about which something can be done. When we create, change or reinforce that opinion by reaching, persuading and moving-to-desired-action the very people whose behaviors affect the organization the most, the public relations mission is accomplished. 10 Tips For Bringing Your Event To Life Your job as an event planner doesn't stop with the meeting in the company boardroom. You may be call upon to organize an employee appreciation event, an awards dinner, a product launch, the celebration of a company milestone, a gala recognizing a longtime employee's retirement, an incentive event for the company's sales force, a fundraising event, a holiday celebration?the list goes on and on. Keeping Meetings Productive KEEPING MEETINGS PRODUCTIVE: Whether participants approve or disapprove of an idea, they shouldn't be penalized or given a raise. If you start criticizing people who disapprove, then you're only making your meetings less productive. Presentation Skill Mistakes Last week my husband and I attended an awesome 4 day work conference! I decided to sit in on both days of business presentations hoping there would be a nugget or two I could share with you.Presenting to an audience of 100 to 300 top producers were executives of a large company. Choosing the Right Work Shirts for Your Small Business Company attire says a lot about your business philosophy to your customer. Company shirts project professionalism and advertising.
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