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A Discussion about Facilitation Skills
Interview with Julia Apple-Smith, Manager of Employee Development at Sauer-Danfoss Ames, Iowa about Facilitation Skills: Q: Would you tell me a little bit about the culture at Sauer-Danfoss? Julia: About nine years ago, Dave Pfeifle, President and CEO had a vision for us to change our culture. We, at one time, were part of the Sundstrand Corporation, and as such, over time, had evolved into a company that was fairly autocratic and not very customer focused. It was not only Dave's vision for that to change, but it was also a time when our customers were beginning to let us know that if that was the way we were going to do business, they were going to need to find other companies to provide the same type of product that we provide. Dave's vision then became what is now known as Reaching for Excellence. It is not a program. It is our company's vision statement. It represents our philosophy of who we are. There was not a training program here at that time. Part of Dave's vision was to have a learning base to help promote and support that kind of cultural changes. It's really been an evolutionary process over the last eight or nine years. It is something that CMOE has played and integral part in. Q: How did your relationship with CMOE begin? Julia - One of the first things we did was to preview the Coaching Skills Workshop in California. We decided that it was a class that we wanted to bring in-house. That class and a Customer Awareness Class, that I created, were really the cornerstone classes for what now has become one of our core courses in the whole training program. As time evolved, we continued to build on that foundation of learning with other classes such as Teamwork I and Teamwork II and other types of learning. So there was a lot of internal training going on. Q - Can you tell me about how Facilitation Skills came about? Julia - About five years ago, I was getting feedback from team leaders, facilitators (supervisors), and when I sat in on meetings, it was clear that we were still struggling. We had structured ourselves into teams throughout the organization, but we struggled, when we got people together, to make those meetings as effective as possible. From (my) observation and from feedback, it was very clear that we needed to be doing some thing to build on the Coaching Skills training to give these people some skills on how to facilitate a group. Coaching, I think does a superior job of giving people skills for one-on-one coaching situations. You can even apply a lot of those skills to a group session, but we really wanted something that was more specific to facilitating groups. So a couple of managers went with me to Des Moines to preview a two-day class on Facilitation Skills, and we found that it was pretty typical of what is out there in the industry. We wanted more of what I would call the soft side or the behavioral side of group facilitation. In other words, when people were facilitating groups, they wanted to enhance involvement, help to focus the group without directing the group, how to help the group feel good about what they were doing and actually have fun with it, while helping the group be more effective and efficient. Even as we started to develop this Facilitation Skills program with CMOE, we struggled. Early on, I remember getting on the phone with Steve Stowell to just talk out some of the issues because it was so different from anything either of us had seen in the consulting industry. Steve and I continued to struggle with how we should put this course together, and what it should look like, because for me, it is really on that soft side. It is not a skill. It's being able to use your intuition and read a group and read the dynamics in a group and know how to react to the flow of what is going on in a group, and pull people in or help to redirect other people if they are not contributing in a positive manner, again without controlling the group. Q - So is there just not a lot of material out there on Facilitation Skills? Julia - There is a lot of courses out there on Facilitation, but nothing like what CMOE has created. If you look at what is out there on the market they don't have the same focus that CMOE's course does. A lot of what we were seeing out there under the name of Facilitation Skills is really meeting management. There is a big difference. This is really more facilitating group interaction or 'high performance' facilitation. Q - What is the target audience for Facilitation Skills? Julia - The plan was that it would end up being for everybody. The original goal was to first give the skills to management, and then give it to all employees. When managers were first going through the course, the feedback we got was that it would be extremely useful for the team members to have the same skills. It would make facilitating the group so much easier if everyone understood what was going on in terms of task, climate, and behavior. Q - Can you see any improvement in your facilitators as a result of being committed to the Facilitation Skills Workshop? Julia - Absolutely! The people that were in the first class have definitely noticed an improvement in their facilitation skills. We haven't done any structured observations, but just from our ad hoc types of settings where they are leading the group and I am a part of the group, I have definitely seen an improvement. I think it plays out, not only in terms of a structured meeting, but also in how they go about doing their jobs on a day-to-day basis, because the principles that are taught in Facilitation Skills, as with Coaching, go beyond just the structured setting. Yes, I have seen a lot of improvement in those people, and it mainly has to do with their confidence level. If you would like to learn more about CMOE's www.cmoe.com/facilitation-skills.htm">Facilitation Skills workshop titled www.cmoe.com/bookstore">Leading Groups to Solutions, please contact a CMOE Regional Manager at (801) 569-3444 or visit their www.cmoe.com/home.htm">website.
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The Secret Language of Money At a number of business seminars and presentations, I passed out an index card and asked each person in the audience to write anonymously a single answer to each of three questions. The three questions are:1. Presentation Power Does Not Come From PowerPoint You speak before a group. You present your message. A Powerful Presentation Technique-Story Telling Appealing to emotions is the most powerful way to transfer learning in an information cluttered training or presentation. A compelling story woven with a lot of information in the telling with a conclusion that appeals to the emotion can permanently etch the learning in an otherwise unresponsive training or meeting fatigued audience. Cell Phone Dos And Dont During A Meeting What would we do without our cell phones? Wow, there's a scary question. It's hard to imagine a world without them. Let Me Tell You a Little Story Once upon a time there was a businessperson who had the task of convincing an audience of the need for the business to plan better for the future. Instead of starting out with a spreadsheet and a long list of numbers he started with a story we all know, "The Three Little Pigs. Four Different Ways People Process Your Information There are four different ways that audience members assimilate information. They are: visual, auditory, auditory digital, and kinesthetic. Communication Barriers and Simplifying the Communication Process The communication process can be much more difficult than a person thinks. Unfortunately, many times a presenter does not realize that their message is being lost until it is too late and they have gone through an entire meeting/lecture talking away about something that their colleagues/audience thinks is absolutely meaningless. Improve Your Bottom Line with What You Say When was the last time you thought about what you were actually saying to potential clients? Are you closing the deal more often than not? Or maybe it's time to revamp your elevator speech or introduction.Remember potential clients do not want to hear statistics about you and your company; they want to know how your product or service will benefit them and make their life easier. Projector Hire - Choosing the Right One for Your Presentation Calling a projector hire company will often get you confused as they ask: What lumens do you need? (Lumens is the brightness of the projector) What resolution do you need? (Resolution is the number of pixels at which the display device does not have to expand or compress the input signal) What type: install, desktop or portable? (Install projectors tend to be larger and heavier, desktop ones are small and light and portable are somewhere in between!) What you should ask yourself are the following simple questions: How many people will need to see the projected image?A 1000 lumens projector will usually be sufficient for a smaller meeting - up to 20 people. 2000 lumens is better. The Seven Deadly Sins of Presentations Every day, so many tens of thousands of innocent clients and employees are bored to tears by presentations that it ought to be considered a crime against humanity.Are your presentations guilty of the following sins?Illegibility. Watch Out For Power Thieves "I'm not an expert on this topic, but . . 1,000,001 Reasons To Connect With Your Audience Eye contact is mandatory when giving a public presentation.The goal of public speaking is to connect with your audience. What Every Manager Should Know About How to Sharpen His Presentation Skills Regardless of the nature of our job or social standing, sooner or later we will be called upon to make a presentation of one sort or the other. To sharpen your skills, whet your audience's appetite, and educate them, here is the key to your success: organize your presentation by keeping them in mind. Cross Cultural Presentations The international flavour of many people's jobs naturally means that there is greater interaction between people from different cultures. Within the business environment, understanding and coping with intercultural differences between people is critical to ensuring that interpersonal communication is successful. Don't Give Presentations Or Speeches - Give Leadership Talks Instead The CEO of a worldwide business asked me to help him develop a talk he planned to give to several hundred of his top executives. He said, 'I feel as if I'm Daniel going into the lion's den. The Upside to an Auditory Rehearsal Many experienced trainers feel that there is something lacking in their rehearsals, even after mentally reviewing their notes and presentation aids. They'll know their style and method of delivery. How to Chair a Meeting You don't have to be on a stage to be a public speaker. Your platform may be a meeting room. Presentation Skill Mistakes Last week my husband and I attended an awesome 4 day work conference! I decided to sit in on both days of business presentations hoping there would be a nugget or two I could share with you.Presenting to an audience of 100 to 300 top producers were executives of a large company. Business Presentations - Use Power Pitching - Get the Personal Edge Whenever and whatever you're pitching, dozens of factors will figure in the final decision of your prospects. All else being equal, you have the edge if you can establish a personal connection. Plasma Screen Hire - What Do You Need to Know for Presentations How many people will need to see the screen? A 42" plasma screen is the most common size and will usually be sufficient for a smaller meeting - up to 20 people. Several other sizes, bigger and smaller, are available, including 32, 37, 40, 50, 61 inches and now up to 81".
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